Here is the sit­u­a­tion:  a team­mate, spouse, friend or child has wronged you.  They failed to meet an expec­ta­tion or — worse yet — they were inten­tion­ally uncar­ing or rude to you.  This painful wound causes you to be vis­i­bly upset as you con­front them on their insen­si­tive or self­ish action.

This moment could be a beau­ti­ful learn­ing and grow­ing oppor­tu­nity for you and the culprit….or it could lead to a bat­tle of enor­mous pro­por­tions.  You, the vic­tim, con­front the offender. 

They respond like this: 

 “Sorry!” 

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