I’ve noticed that the word “excellence” is surfacing more often in the guiding principles or convictions of companies.
A few years ago, I started working with the leadership of a UK based petroleum additives firm. One of their primary initiatives is “organizational excellence.” Last week, I spent time with the leadership of a huge restaurant chain whose first principle of success is “operational excellence.”
Tomorrow I will be with a mortgage banking firm, and “manufacturing quality” is one of their guiding principles. Now, “manufacturing quality” does not have the word excellence in it, but as I read what it means to them the word excellence jumped right out.
As leaders, we must closely examine this trend.


