Archive for the ‘Communication’ Category

Is it Really That Bad?

Thursday, February 4th, 2010

Over the last few years, I’ve learned more about the con­cept of Emo­tional Intel­li­gence, or EQ.  Daniel Gole­man describes those with a high EQ as hav­ing “abil­i­ties such as being able to moti­vate one­self and per­sist in the face of frus­tra­tions; to con­trol impulse and delay grat­i­fi­ca­tion; to reg­u­late one’s moods and keep dis­tress from swamp­ing the abil­ity to think; to empathize and to hope.”

Last week, I had a day that tested my EQ.  Actu­ally, it began the night before.

I had planned to get to bed early, so I could get plenty of sleep before wak­ing at 4am to catch a 6am flight with my boys.  We were on our way to Jack­son Hole, Wyoming to join some of our great friends and team­mates for four days of snow fun.

My wife and I got to bed early as planned, and then our phones started to ring at about 10:30pm.  Two hours later, we were on our way to see a fam­ily mem­ber who needed some urgent coun­cil.  It’s a bless­ing for us to be able to help, but my plan for a rest­ful night was now shot.  By the time I got back to bed, I got maybe an hour of sleep before the alarm went off.

(more…)

Presents or Presence?

Thursday, December 24th, 2009

I think I am start­ing to fall into the social net­work­ing groove.  I tweeted ear­lier today ask­ing those who fol­low my posts this Lead­er­ship and Life Ques­tion: What is the most impor­tant thing for you to expe­ri­ence or accom­plish between now and the year end?  I was really ask­ing myself this ques­tion, and I thought I would throw it out there for all of you to pon­der as well.

So, here is my response:  I want to expe­ri­ence pure and com­plete pres­ence dur­ing this Christ­mas and New Years’ break.

Presents

What I want most is to cel­e­brate this very spe­cial sea­son by being absolutely present in each and every con­ver­sa­tion, and in each and every moment.  I am a total men­tal spaz so this can be very challenging.

(more…)

Sorry is Not Good Enough

Thursday, December 10th, 2009

Here is the sit­u­a­tion:  a team­mate, spouse, friend or child has wronged you.  They failed to meet an expec­ta­tion or — worse yet — they were inten­tion­ally uncar­ing or rude to you.  This painful wound causes you to be vis­i­bly upset as you con­front them on their insen­si­tive or self­ish action.

This moment could be a beau­ti­ful learn­ing and grow­ing oppor­tu­nity for you and the culprit….or it could lead to a bat­tle of enor­mous pro­por­tions.  You, the vic­tim, con­front the offender. 

They respond like this: 

 “Sorry!” 

Sorry resize

(more…)

A Tip From a Beginning Blogger

Tuesday, December 8th, 2009

My first post was all about how I went from a social net­work­ing naysayer to an all-in, Face­book­ing Twit of a Blog­ger.  Now that I am very sea­soned, with a grand total of 8 posts, I think I am qual­i­fied to give just one tip.  So here it is, a tip from a begin­ning blogger…

How to Over­come the Fear That You Have Noth­ing of Value to Say

Daniel's Blog Topic ListWhen I con­sid­ered start­ing my blog, my biggest hes­i­ta­tion was the dif­fi­culty of com­ing up with some­thing of value to write about each and every week.  What in the heck could I have to say that would mat­ter to people? 

I decided to sit down and write out a list of pos­si­ble top­ics to get me started.  In my first hour of doing this, I came up with 57 top­ics.  Then I asked two of my team mem­bers to help me add to the list.  I asked them to help me rec­ol­lect some of the things that I have repeated often, trained oth­ers on, strug­gled with and cel­e­brated.  Within 30 min­utes my list climbed to 97 topics. 

This really helped me to jump into blog­ging.  No more fear of hav­ing to sit there and con­trive some­thing insight­ful and valu­able to say each and every week.  I had a list of top­ics to keep me busy for a year! 

(more…)

Thanksgiving 365 Days a Year

Wednesday, November 25th, 2009

MexicoHectorI am writ­ing this from a nice lit­tle hotel in a sub­urb of Tijuana Mex­ico.  I’m here this week with my fam­ily, friends and clients.  Five years ago we started our annual trek to a very impov­er­ished com­mu­nity in Tijuana called Valle Verde.  We travel down here to help the peo­ple of Valle Verde by build­ing homes, build­ing a com­mu­nity cen­ter, and doing some needed repairs.

Tomor­row is Thanks­giv­ing, and as we all remem­ber to be a lit­tle more thank­ful, I am struck by the peo­ple I know who live with this atti­tude daily.  I’d like to tell you about a cou­ple of these peo­ple who have inspired me.

The first is a friend named Hec­tor, who lives down here in Valle Verde.  In his ear­lier years, Hec­tor raised five chil­dren in a one room shanty and rode a scooter for trans­porta­tion as he looked for work.  There is no way for me to do his story jus­tice here, but what I want to share is that he is a man who has known what it is like to have very, very little.

(more…)